Start a conversation.
We answer every message.
Whether you're a site operator with a feedstock to test, a software team evaluating the analytics platform, a journalist, or an investor — pick the route below and we'll get you to the right person within one working day.
Choose a route
Each route connects to a specific team and inbox — so you get a faster, more useful reply than a generic contact form.
Test a feedstock
You have a waste stream, tailings pile or battery black mass and want to know if MER can recover metal from it.
Request a feasibility study Software buyersEvaluate the platform
You operate bio-recovery assets and want to license the Bio Data Analytics Platform on its own.
Request a demo Press & mediaMedia enquiries
Journalists, analysts, and conference organisers seeking interviews, statements, or speaker requests.
Contact press office InvestorsInvestor relations
Qualified investors seeking our data room, financials, or current round information.
Contact IRTell us about your project
The more detail, the faster our reply.
Use this form for anything that isn't a press or investor enquiry. Our engineering team reads every message that comes through here — not a sales automation tool.
Email a department directly
If you know who you need, skip the form. These inboxes are monitored daily.
Technical & engineering
Feedstock assessment, deployment scoping, process questions.
engineering@biometallix.comWhere to find us
Headquartered in London, with pilot operations across the UK and Europe.
Lab & pilot facility
[Full address]
United Kingdom
Our response commitment
Every message goes through the same three-step process. No black holes.
We read it
A real person on the relevant team reads your message the day it arrives.
Within hoursWe reply
You get a considered response — either an answer, or a proposal for a call.
Within 1 business dayWe follow up
If a call is needed, we book it within a week — no endless back and forth.
Within 5 business daysBefore you write
The four questions we get asked most. If yours isn't here, the form is the fastest way to get an answer.
Do I need to have a feasibility study before contacting you?
No. Most of our clients start with a simple conversation. If we think a feasibility study is the right next step, we'll propose one with scope, timeline and a fixed fee. If we don't think MER is a fit for your feedstock, we'll tell you that honestly — and refer you elsewhere where we can.
Can I visit the pilot facility?
Yes, by appointment — and we encourage it. Pilot tours are arranged through our engineering inbox and typically take half a day. We'll show you the bioreactors in operation, walk you through the analytics platform, and answer technical questions in person.
Will you sign an NDA before we talk?
Yes, we're happy to. We have a mutual NDA template ready to send, or we'll review yours. Confidentiality is standard practice for us — feedstock composition, site details and commercial terms are all treated as confidential by default.
How quickly can a pilot be deployed on my site?
From signed feasibility agreement to first recovered metal: typically 20 weeks. The feasibility study itself is 6–10 weeks; deployment and commissioning is a further 6–10 weeks. Complex sites or unusual feedstocks may run longer — we'll flag that during scoping.
Just email us directly.
If you'd rather not fill in a form, write to the relevant inbox and we'll route it internally. No automation, no ticketing system.